NSW Family Energy Rebate
APPLICATION FORM
2024/25
Application Submission Deadline: 12am Monday 16 June 2025.
This form is for use by NSW family households who receive electricity bills from an electricity retailer. If you are a long term resident of an on-supplied residential community, or a resident of either an on-supplied retirement village or an on-supplied strata scheme, or you do not have an email address, or, your electricity retailer is not listed below, please complete the relevant paper application form:
On-supply customer application form
To qualify for this rebate the APPLICANT must meet all the eligibility criteria including having received the Services Australia payment called Family Tax Benefits (FTB) for the 2023-24 financial year AND be the electricity account holder.
2024/25
Enter your Customer Reference Number(CRN)
Invalid Customer Reference Number(CRN)
Email Address and Re-enter Email Address must be the same
NSW
NOTE: The rebate applicant must be the electricity account holder and the Family Tax Benefit recipient.
Electricity retailer not listed here?
Select your Electrictiy Retailer. If the name of your electricity retailer does not appear in the drop down list please return to our webpage and download and complete a hardcopy application form.
If your retailer is Lord Howe Island Board, NMI will default to ‘00000’
Applicant Declaration and Authorisation
I confirm:
- all particulars provided on this application form are to the best of my knowledge true and correct.
I authorise:
- the Department of Planning, Industry and Environment (the Department) to use Centrelink Confirmation eServices to
perform a Centrelink enquiry of my Centrelink customer details and concession card status to enable the Department
to determine if I qualify for a concession, rebate or service.
- Services Australia to provide the results of that enquiry to the Department.
I understand that:
- it is my responsibility to notify the Department of any changes to this information.
- Services Australia will use information I have provided to the Department to confirm my eligibility for NSW energy rebates and will
disclose to the Department personal information including my name/address/payment type/payment status and
concession card type and status.
- this consent, once signed, remains valid while I am a customer of the Department unless I withdraw it by contacting the
Department or the Services Australia.
- I can get proof of my circumstances/details from the Services Australia and provide it to the Department so my eligibility for NSW
energy rebates can be determined.
- if I withdraw my consent or alternatively do not provide proof of my circumstances/details, I may not be eligible for the
NSW energy rebate provided by the Department.
Eligibility Criteria
To be eligible for the Family Energy Rebate in a given financial year the applicant must:
- be a resident in New South Wales; AND
- be an account holder of an electricity retailer, or a long term resident of an on-supplied residential community, or a
resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme; and whose name
appears on the electricity account for supply to his or her principal place of residence;
AND
-
have been assessed by the Australian Government Department of Human Services (Services Australia) as being eligible for the
Family Tax Benefit (FTB) A or B for the previous financial year and have received a payment of FTB in respect of
that eligibility; AND
- have reconciled your taxes with Services Australia for 2019/20.
Note: If you have a Centrelink Concession Card or Health Care Card, and meet all the eligibility criteria for the Family Energy Rebate, your rebate credit will be approved at the lower capped rate of $20 ($22) as you will also qualify for the Low Income Household Rebate. For information on the Low income Household Rebate go to our webpage at:
https://energysaver.nsw.gov.au/households/rebates-and-discounts.
Privacy Policy
The personal information you provide in the application form is subject to the Privacy and Personal Information Protection
Act 1998. It is being collected by the Department for purposes related to processing your application for an energy rebate
and auditing the rebate program which may include surveying customer experiences. The Department will not disclose
your personal information to anybody else unless authorised by law. Further information can be obtained from the
Department website at www.dpie.nsw.gov.au.
Print for your records
If the name of your electricity retailer does not appear in the drop down list please
complete a paper application form.